Warranty Assistance

Big Parts.CA warranty obligations are limited to the terms set forth below:

  1. Warranty Coverage

Big Parts.CA warrants all products purchased online at bigparts.ca, against defects in materials and workmanship, used under normal conditions and for their original intended purpose only for a period of ONE (1) YEAR from the date of original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, Big Parts.CA will, either (A) repair the product using new or refurbished parts, at our own expense; (B) replace the product with a new product that is equivalent to the product that is to be replaced; or (C) refund to you all or part of the purchase price of the product. Most warranty products are required to be returned to Big Parts.CA for warranty evaluation. If required we will provide you with a prepaid shipping label and instruct you how to return your product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes property of Big Parts.CA.

  1. Obtaining Warranty Service

In order to obtain warranty service for products purchased online from bigparts.ca, please contact us by email at sales@bigparts.ca or use the contact us page. We will help identify the issue with your products and process your claim.

  1. Exclusions and Limitations

This Limited Warranty applies only to products purchased online from bigparts.ca. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication; does not cover normal wear on any item; does not cover labor to install, remove, or inspect any product. This Limited Warranty does not include coverage of rental replacements, down time, damage to machine, production loss, or collateral damage that could be incurred from a failed part or poor workmanship. 

Any alterations of purchased products, disassembly of components or use in extreme (not recommended by manufacturer) conditions will void this Limited Warranty. 

Certain products may be sent back to the original manufacturer for the warranty evaluation. This warranty evaluation process through the original manufacturer can take an extended amount of time.