Average shipping time for Canada and United States is between 1 and 7 business days, depending on your location and shipping option chosen during checkout. We offer standard and express shipping options with cheapest shipping rates through all major couriers in Canada and United States, as well as a number of International shipping services such as UPS, FedEx, Purolator, DHL, Canada Post, Canpar, Loomis Express.

Tracking your Order. We send you emails to confirm your order and to notify you when your order has shipped. Shipping notification will include tracking information such as tracking number and link to the courier web-site, where you can track your order by entering the tracking number received in your shipping notification email. Please note tracking information will be available the day after you receive the shipping notification email.

* Time in transit will vary based on destination postal/zip code, possible delays related to weather and customs clearance procedures for International orders

Important: If your order is late please contact us by email at sales@bigparts.ca or use the contact us page and provide your Order Number. It will help us assist with your inquiry quickly.

We deliver to most addresses and PO boxes* within Canada and United States, as well as to most International destinations**

* PO boxes will be shipped with Canada Post or USPS (for United States) only, as no other carriers has access to PO boxes and cannot deliver to PO box addresses.

** If for some reason you are not able to obtain rate and transit time for your International address, please contact us by email at sales@bigparts.ca or use the contact us page, so that we can assist with a shipping option for your order.

Extra charges at the time of delivery. Local and International shipments.

For orders made within Canada and United States, there will be no extra charges at the time of delivery. 

International shipments may involve such extra charges as Duties, Taxes and Fees.

Shipments outside Canada and United States are treated as International shipments. It is the customer's responsibility to pay all the applicable duties, taxes, & brokerage fees imposed on the import shipments by the government of the receiving country.

A "commercial invoice" will be enclosed with your order. It will contain all the necessary information for a proper tax assessment.

DUTY: Also known as a tariff, Duty is a special kind of tax that you pay to the government of your/receiving country when you import goods. Duties can be imposed to help protect the local industry, making it more difficult for foreign manufacturers to compete with your local manufacturers. Duty rates can vary from 0% (duty free) to 20%, depending on the type of goods. Want to be extra sure? You can call or visit the web-site of the Border Information Service for your/receiving country to check about the duty on a particular item from your order. 

FEES: Brokerage and Handling fees are not imposed by the receiving country or by Big Parts.CA, but by a courier company (UPS, FedEx, DHL, USPS/Canada Post, or other). The courier company is charging you for providing customs service for you: being your agent when "clearing" your parcel across the border. 

Warranty Summary

 This part(s) is guaranteed to be free from defects and is covered by our Hassle Free One-Year Warranty, unless otherwise stated in Parts description.

 At Big Parts.CA warranty evaluation process is fast, easy and simple. Contact us by email at sales@bigparts.ca or use the contact us page and we will help identify the issue with your parts(s) and process your claim in a timely manner. By the request of a customer defective part(s) will be replaced if available, or full refund will be issued. If required, we will provide you with a prepaid shipping label and instruct you how to return your product. Warranty is valid for part(s) used under normal conditions and for their original intended purpose only. Part(s) with modifications or part(s) used in extreme conditions are not valid for warranty replacement or refund. Warranty will be voided if any repair, disassembly or modification of the part(s) sold were completed without prior approval by Big Parts.CA.

Big Parts.CA warranty obligations are limited to the terms set forth below:

1. Warranty Coverage

Big Parts.CA warrants all products purchased online at bigparts.ca, against defects in materials and workmanship, used under normal conditions and for their original intended purpose only, for a period of ONE (1) YEAR from the date of original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, Big Parts.CA will, either (A) repair the product using new or refurbished parts, at our own expense; (B) replace the product with a new product that is equivalent to the product that is to be replaced; or (C) refund to you all or part of the purchase price of the product. Most warranty products are required to be returned to Big Parts.CA for warranty evaluation. If required we will provide you with a prepaid shipping label and instruct you how to return your product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes property of Big Parts.CA.

2. Obtaining Warranty Service

In order to obtain warranty service for products purchased online from bigparts.ca, please contact us by email at sales@bigparts.ca or use the contact us page. We will help identify the issue with your products and process your claim.

3. Exclusions and Limitations

This Limited Warranty applies only to products purchased online from bigparts.ca. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication; does not cover normal wear on any item; does not cover labor to install, remove, or inspect any product. This Limited Warranty does not include coverage of rental replacements, down time, damage to machine, production loss, or collateral damage that could be incurred from a failed part or poor workmanship. 

Any alterations of purchased products, disassembly of components or use in extreme (not recommended by manufacturer) conditions will void this Limited Warranty. 

*Certain products may be sent back to the original manufacturer for the warranty evaluation. This warranty evaluation process through the original manufacturer can take an extended amount of time.

If you’re looking to return or exchange parts from your order, we’re here to help! BigParts.ca offers returns or exchanges within 30 days of receiving your order. You can return your product for store credit, exchange it for a different item, or request a refund to the original payment method. Certain products are subject to restocking fees, and special-order parts are non-refundable. If your order includes a special-order part, you will be contacted and notified by email prior to shipment that the item is considered non-returnable.

Please note the following exceptions to our return and exchange policy:

• Returned items must be complete and in their original packaging.
• Returned items must show no signs of installation, wear, or use, and must not have been disassembled or modified.
• If the 30-day return period has passed, you can still contact us. We’ll do our best to find a fair and reasonable solution.

To initiate a return or exchange, please follow these steps:

1. Contact us with your return details, including your original order number and the part numbers you wish to return or exchange.
2. Once all details are confirmed, a shipping label (shipping charges may apply) and return instructions will be emailed to you.
3. Print the shipping label and send the parts back to us, following the instructions provided in the email.

Once the returned item is received and a brief inspection is completed, one of the following will occur:

• If a refund was requested: A refund will be issued to the original payment method, and you will receive a confirmation email. Please allow 2–7 business days for the refund to appear on your statement. Refunds may be subject to restocking fees—please confirm the applicable percentage before shipping the part back to us.

• If an exchange was requested: A replacement part will be shipped. Please allow 2–6 business days for delivery.

• If store credit was requested: Store credit will be automatically applied to your BigParts.ca account, and you will receive an email notification once it's available.

Additional Information:

Restocking Fees: Some products are subject to restocking fees, which vary depending on the type of product. Please contact us to confirm the applicable restocking fee percentage before initiating a return.

Shipping Costs: Return shipping will not be deducted from your refund if the item was shipped incorrectly or if the return was approved under warranty. In all other cases, shipping costs are non-refundable and will be deducted from the final refund amount.

For more information please contact us by email at sales@bigparts.ca or use the contact us page.